This is a gripe.
I am having a terrible time retrieving my Running Log from runnersworld.com. I have kept this log since 2006, and it contains data that is important to a runner: personal records, miles run per week or month or year, shoes worn and mileage accrued on those shoes. I can't access any of that, and the customer service folks at Runner's World as well as Rodale, which publishes the magazine, in a word, suck! I have emailed, I have called, I have left messages. Nothing! Nada! Zilch!
I have already transferred the mileage on my five active pair of running shoes to beginnertriathlete.com. (FYI: You should replace shoes every 400-500 miles, that's why it's important to know). That was easy.
But what I'm really frustrated about is the lost-in-the-vortex information about my PRs. My best running year ever was 2007; that year, I PR'd at every distance. As I am starting to regain some speed (but likely not all of it, due to this annoying thing called aging), I want to compare current race times with my best, or even with those of 2009, or 2011.
It is nearly 2014, and I find it hard to believe that runnersworld.com doesn't have a mechanism for the subscriber to change his/her email and password, without the verification link going to the email address you no longer can use! If I log in using social media, all my accumulated information in my log is not there; I am considered a new user. When I contact customer service from the link on the website to change my password, the link for the new password goes to the email address that doesn't exist.
I can't figure out a solution to this problem, a first-world problem, but a problem just the same.
So I hope someone in customer service at Rodale sees this and gets in touch (or listens to my messages and calls me back). When you ask me to contact you, using a specific, non-toll free, phone number, and I get a recording telling me you're with other customers and to leave a message, shouldn't I rightfully expect a return call? Why do I have to call several days in a row, only to get that same message? Why don't customer service reps listen and respond to the previous day's messages at the beginning of the next day?
And I'm not a freeloader; I have subscribed to Runner's World and Bicycling, both Rodale publications, for years.
If anyone reading this can posit a solution for me, please leave it in the comments section. Thanks.